Shipping and CoD Policy
Shipping is FREE for all orders above Rs. 1000 (within India) for prepaid orders only (select Priority Shipping at checkout)
Golghar ships worldwide and has an unmatched delivery timeline and tracking options for all orders placed.
Domestic Shipping Policy
Shipment Processing Times
All orders are processed within 2 working days. In an unlikely event of high delays, you will be communicated of the development that happens via the email. We use the fastest delivery services in the country, hence you can expect to receive your prepaid orders (orders that are paid online) within 2 working days for most of the pin codes (by BlueDart Express Delivery).
We do not ship in Sundays and Public Holidays as our delivery partners do not pick up shipments/accept shipments on these days from us.
If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. We would require evidence of the incident in order for us to take any action.
a. For Prepaid Order (Online paid orders)
We do not levy any shipping charge for order worth above 1000 INR. For order value worth less than 1000 INR, we charge 100 INR as shipping and handling charge.
b. For Cash on Delivery (or Pay on Delivery Orders)
We levy a flat 159 INR handling and CoD fees (the fees is subject to change). Only orders worth 4000 INR or less can be shipping via CoD option.
We do not offer opening of packages before payment at the time of delivery (open delivery is not allowed by our courier partners). Please do not order CoD goods if you have this intention upon product delivery.
About Cash on Delivery (CoD)
Due to the nature of Cash on Delivery service, we might try to contact you via Email, Phone, WhatsApp or any other mode of communication. We may not be able to ship the order if we do not get a confirmation on your purchase. We may also propose you to make your order as a prepaid one in order to expedite the delivery times or to render service to an area that is not covered by CoD.
1. CoD is applicable for orders worth below 4000 INR
2. Certain products will not be eligible for CoD shipment, even if the order value is less than 4000 INR, this may include custom built products, products that are in high demand etc.
3. CoD is not available for International Orders
4. We may refuse to fulfil orders to customers with repeated order refusals upon delivery. In case a customer placed a second CoD order with the first order still being in transit, we may delay the shipment of second order until the first one gets delivered.
5. Customers cannot ask for opening of packages before payment at the time of delivery (open delivery is not allowed by our courier partners).
International Shipping Policy
For international orders, we use DHL, FedEx or UPS as our delivery partners.
Shipment processing time
All orders are processed within 2 working days. In an unlikely event of high delays, you will be communicated of the development that happens via the email.
We levy weight based shipping charges for all orders. Minimum shipping charge that we levy is 2000 INR (which is applicable for the order weighing less than or equal to 1 kg of products bought).
For every kilogram so forth we subsequently add 500 INR or 1000 INR to shipping rate. You can estimate the rate of shipping for your cart in the link given below.
Shipping is free for orders above 25,000 INR (Twenty Five Thousand Rupees).
Customs, duties, and taxes
Golghar is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For both domestic and international customers
Calculate Shipping Charge (after adding products in the cart) here. Please note that the charges will only be shown based on the cart value, nature of products and weight of the entire shipment.
Please contact us at firstname.lastname@example.org for best in class and customer appreciated support.
About Tracking Links
It may take a few hours for the tracking link to become activated. Once an order tracking link is generated, an email is sent to the customer with the shipment waybill number and the tracking link.
golghar reserves the right to change these policies without any prior notice. All rights reserved.
© golghar, GN Designer Handlooms (P) Ltd. 2021